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Black History Month – Team Member Spotlight featuring James Thompson

Black History Month – Team Member Spotlight featuring James Thompson

by Shannon Watkins | Feb 17, 2026 | People & Culture

Celebrating 100 Years of Black History Month Black History Month offers an important opportunity to recognize the voices, experiences, and contributions that shape our communities, our industry, and our organization. To honor this month, we are excited to recognize...
Insurance Careers Month – Team Member Spotlight featuring Joey Logan

Insurance Careers Month – Team Member Spotlight featuring Joey Logan

by Shannon Watkins | Feb 13, 2026 | People & Culture

Meet Joey Logan, Senior Claims Administrator, Birmingham, Alabama As part of Insurance Careers Month, we are happy to spotlight the people behind the work who make a difference every day. Every team member’s path into the insurance industry is different, shaped by...
Holiday Safety Checklist for Managing Risk in Commercial Spaces

Holiday Safety Checklist for Managing Risk in Commercial Spaces

by Shannon Watkins | Dec 23, 2025 | Adjusting Services

How to Handle Seasonal Risks to Keep People, Property, and Businesses Safe As the holiday season peaks, many companies are dealing with longer hours, increased foot traffic, temporary closures, and year-end operational needs. This time of year brings a lot of chances...
KPIs in Claims – Striking the Balance Between Performance and Pressure

KPIs in Claims – Striking the Balance Between Performance and Pressure

by Shannon Watkins | Nov 19, 2025 | Property

Finding Clarity in Data without Losing Sight of What Matters Most In today’s data-driven insurance environment, performance metrics are at the core of every operation. Key Performance Indicators (KPIs) have become the industry’s compass, tracking efficiency,...
The Growing Impact of Concrete Cancer Claims in Texas

The Growing Impact of Concrete Cancer Claims in Texas

by Shannon Watkins | Oct 21, 2025 | Casualty

Concrete Cancer Claims in Central Texas Across Central Texas, more than 100 swimming pools have been affected by a destructive chemical process known as alkali-silica reaction (ASR), also known as “concrete cancer.” The effects of this chemical reaction have caused...
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