Learn how Engle Martin’s proactive strategies and steadfast commitment deliver exceptional support when it matters most. As hurricane season progresses, with the recent impacts of Hurricane Beryl and Hurricane Debby, we spoke with Roberto Stewart, Chief Operating Officer of Engle Martin, to gain insight into the organization’s unique approach to navigating the season.
Q: How does Engle Martin support clients during a catastrophic event?
Roberto Stewart: At Engle Martin, we’re dedicated to managing our clients’ non-catastrophic claims daily. However, when a catastrophe strikes, we prioritize our existing clients, ensuring that we’re there for them when it matters most. Our approach is built on reciprocal trust; clients know that during critical times, they’ll have access to Engle Martin experts who are already familiar with their business. Our goal is to maintain strong partnerships, providing clients with the confidence and ease they need to navigate the chaos of a catastrophic event.
Q: Why is it important for clients to have an Engle Martin expert handling their CAT claims?
Roberto Stewart: The unique advantage of working with Engle Martin is that our clients benefit from our deep-rooted relationships, innovative technology and unmatched expert knowledge. When a catastrophe occurs, clients are reassured knowing they’re working with professionals who already understand their business model and claims-risk management procedures. This continuity ensures that even in high-pressure situations, our clients receive the same high-quality service they are accustomed to, without the unpredictability associated with outsourcing.
Q: How does Engle Martin practically manage CAT claims?
Roberto Stewart: During a catastrophe, our CAT Operations Unit rapidly evaluates client needs, employing geo-spatial mapping to overlay client policies with anticipated impact areas. We strategically position teams for swift deployment and mobilize our dedicated in-house adjusters to affected regions. Unlike firms that depend on fluctuating contractor pools, Engle Martin ensures continuity and quality by maintaining a team of full-time staff adjusters who are always ready to act. This consistent approach reduces variability, enhances efficiency, and ensures a seamless experience from initial damage assessment through resolution.
Q: What additional services does Engle Martin offer during a CAT event?
Roberto Stewart: Engle Martin boasts a specialized team of analysts within our Specialty Audit Services (SAS) group. These experts employ advanced technology for real-time mitigation assessments and provide post-mitigation audits of vendor invoices. Our SAS team excels in negotiating fair resolutions for vendor disputes and offers services such as moisture mapping, 360° photography, and clerk of the works services.
Additionally, our Appraisal and Umpire Practice (AUP) team handles post-event appraisal influxes with a focus on unbiased dispute resolution. This Alternative Dispute Resolution team ensures that claims disputes are resolved fairly and effectively.
Q: How does Engle Martin’s training prepare for catastrophic events?
Roberto Stewart: Our training program is comprehensive and specifically designed to address the challenges of catastrophic events. It covers essential areas such as damage quantification, local regulations, and safety protocols while emphasizing a people-centered approach that prioritizes transparent and empathetic communication with clients and policyholders. Tailored to the specific nature of the event and the affected region, our training not only ensures technical proficiency but also prepares our team to meet the unique needs of each community, fostering trust and support during difficult times.
Additionally, our company culture fosters a strong sense of community involvement. Our adjusters often manage claims in their own neighborhoods, enhancing their dedication and empathy. By mobilizing efficiently during major events, we not only support our clients but also aid the communities we serve, ensuring that clients are well-informed and equipped to make sound decisions in times of crisis.
For more information, please email: info@englemartin.com
